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 Contact Protocol For S&S 
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Joined: Thu Dec 26, 2013 10:41 am
Posts: 186
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Patron Deities?: Lord Leviathan
Your favourite Demon?: Leviathan, Satan, Lucifer, Belial
Number of Demon Familiars: 99
In order to better process the incoming volume of orders, respond to the emails we receive and provide better customer service we will be implementing a series of changes as well as a new system at Satan & Sons.



~Our Email/Helpdesk Hours of Operation~

We operate on Pacific Central Time and our working hours to send out emails are between 9am - 5pm PST Monday to Friday. Any emails sent will be replied to during those business hours.

We ask that everyone keep in mind we do receive a large volume of emails, some of them are very long and we want to take the time to give well-thought out and meaningful answers. Some require meditation or for us to connect with Demons or Dark Lords to get a response and so answers will not be immediate. Your patience in waiting for a response is appreciated since these are responses often given for free without paying a consultation fee.

If you cannot wait for a reply and need a faster response, we offer a consultation service for purchase with Priestess Akelta here: http://www.satanandsons.com/product/spi ... ounselling

We also encourage everyone to make use of the forum, specifically the FAQ section. If your questions are not of a personal nature, other forum members may be able to help. The FAQ section of the forum is located here:  http://satanandsuns.com/viewforum.php?f=108

In order to streamline and simplify things at Satan and Sons and provide everyone better response times, we ask that you contact us via the following email address:

Demons@demoncompanions.com

We are doing away with the other email accounts and all emails will be routed through our new helpdesk system to provide a more organized, coherent approach to contacting us, resulting in improved service.

Queries about orders, products we offer or anything of a spiritual, personal nature you wish to ask can be directed to this email. Everything sent to us, as always, is confidential.

_________________
The first time I called myself a 'Witch' was the most magical moment of my life.
Margot Adler,

Just because I'm on a different path doesn't mean I'm lost.
~unknown~

Most witches dont believe in gods. They know that the gods exist, of course. They even deal with them occasionally. But they dont believe in them. They know them too well. It would be like believing in the postman.
Terry Pratchett


Wed Mar 22, 2017 1:11 pm
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Joined: Thu Dec 26, 2013 10:41 am
Posts: 186
Has thanked: 162 times
Been thanked: 189 times
Patron Deities?: Lord Leviathan
Your favourite Demon?: Leviathan, Satan, Lucifer, Belial
Number of Demon Familiars: 99
Since S&S opened on December 23rd 2012, Akelta has answered 15 567 emails. We checked last night. I just wanted to put that there so you know why sometimes it takes her a while to reply. She does take the time to read your email and offer a sincere reply and there have been days she has been up all hours of the night working on replies to people. So I ask you to please be patient, especially if you have sent her a very long email.

This is the reason sometimes emails have been delayed. We are trying to take the burden off of her and you will start seeing more emails coming from myself and other coven members. Eventually we will be opening a help desk which will help with organizing the emails even more but I really ask that you be patient with Akelta when it comes to the emails. She really is very busy and her passion for this path drives her to try to give the best answers that she can, which can lead to time delays on responses.

_________________
The first time I called myself a 'Witch' was the most magical moment of my life.
Margot Adler,

Just because I'm on a different path doesn't mean I'm lost.
~unknown~

Most witches dont believe in gods. They know that the gods exist, of course. They even deal with them occasionally. But they dont believe in them. They know them too well. It would be like believing in the postman.
Terry Pratchett


Thu Apr 06, 2017 9:30 am
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Joined: Fri Feb 14, 2014 1:13 am
Posts: 909
Location: The Deadly Pit of Hugs
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Your favourite Demon?: Ombre (King O), Lord Belial, DC Lynx, Lord Lucifer
Number of Demon Familiars: 0
Yllidra wrote:
Since S&S opened on December 23rd 2012, Akelta has answered 15 567 emails. We checked last night. I just wanted to put that there so you know why sometimes it takes her a while to reply. She does take the time to read your email and offer a sincere reply and there have been days she has been up all hours of the night working on replies to people. So I ask you to please be patient, especially if you have sent her a very long email.

This is the reason sometimes emails have been delayed. We are trying to take the burden off of her and you will start seeing more emails coming from myself and other coven members. Eventually we will be opening a help desk which will help with organizing the emails even more but I really ask that you be patient with Akelta when it comes to the emails. She really is very busy and her passion for this path drives her to try to give the best answers that she can, which can lead to time delays on responses.


That's a lot of emails o.o .... Thank you Yllidra for posting this. Akelta works very hard and really does take the time to give people good answers. I always found that was what set S&S apart from other places.

I know things are shifting now to take the burden off of her and streamline the process and I'm looking forward to that. It will be better for everyone :grouphug:

_________________
Life begins at the end of your comfort zone.

:tentangry:


Thu Apr 06, 2017 9:36 am
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Joined: Fri Mar 10, 2017 1:36 pm
Posts: 131
Location: Earth
Has thanked: 74 times
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Patron Deities?: Satan, Baphomet, Agni, 1 Secret
Your favourite Demon?: Satan, Lucifer, Lilith, Baphomet, Agni, Paimon, Hekate, Santa Muerte, Qayin ben Samael, 1 Secret
Number of Demon Familiars: 0
And when I thought I'm receiving a lot of e-mails...

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OMNIA aut NIHIL


Thu Apr 06, 2017 11:33 am
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